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Support - Proxy Sniffer Professional Edition

Please read through the following recommendations so that we can support your request as effectively as possible:
- Send your support request via e-mail.

- If possible, attach the data file for the web session that you have recorded (*.prxdat file).

- If the execution of the load test fails, please also attach the load test result file (*.prxres file).

- Describe the problem providing as much detail as possible.

- If useful, add further attachments such as screenshots of the GUI or log-files of load test jobs (job_*.out or job_*.err files).

- Provide your direct phone number in the e-mail so that we are able to contact you by phone.

All Countries

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Manufacturer - Worldwide Support:
Ingenieurbüro David Fischer GmbH
Mühlemattstrasse 61
3007 Bern
Switzerland
Phone: (+41 Switzerland) (0)77 458 24 20
E-Mail: direct@d-fischer.com

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Australia

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Proxy Sniffer General Agency in Australia:
Safe Area Pty Ltd
18 Veron Rd.
Umina Beach NSW 2257
Australia
www.safearea.com.au
Phone: (+61 Australia) (0)404 905 702
E-Mail: info@safearea.com.au

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Germany

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Proxy Sniffer General Agency in Germany:
REMSA GmbH
Lateinschulgasse 15
94469 Deggendorf
Germany
www.remsa.de
Phone: (+49 Germany) (0)991 25031-73
E-Mail: info@remsa.de

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Sweden

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Proxy Sniffer General Agency in Sweden:
Apica AB
Industrivägen 7
171 48 Solna
Sweden
www.apica.se
Phone: (+46 Sweden) (0)8 55 80 36 30
E-Mail: support@apicasystem.com

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